Returns and refunds
Orders are sold by Purita Peptides, so their returns policy is the one that applies. Here it is in plain words, with where to go.
All sales are final
Because the products are biochemical and temperature-sensitive, Purita Peptides does not accept returns of items that arrived as ordered. Check the size and quantity on your basket page before you continue to their checkout.
The exceptions
A claim is accepted when a product arrives:
- physically damaged,
- defective, or
- incorrect because of a fulfilment error on their part.
How to raise a claim
- Within 48 hours of delivery, email research@puritapeptides.com.
- Include your order number and clear photographs of the item and the packaging.
- Purita Peptides assesses the claim and responds within 3 business days.
Not refunded or replaced
- Customs seizures or import refusals.
- Incorrect or incomplete delivery details given at checkout.
- Shipments the carrier has confirmed as delivered.
A parcel that has not arrived within 15 business days of dispatch is handled under the shipping terms instead: contact them at the same address for a reshipment or refund review.